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Aftermarket sales and Service engineer Americas

Overview

Location: Charlotte, US
Department: Aftermarket

SPG Dry Cooling is a leading full-line and full-service air-cooled condensers manufacturer. For more than a century, we have provided exceptional quality equipment and service to power generation and industrial plants in coal, oil & gas, cogeneration, biomass, solar and geothermal applications worldwide. With technology that provides true operating value to the owner, our commitment to the industry is to continue to innovate and introduce cutting edge products and systems.

Role Purpose

The primary purpose of this role is to develop, coordinate and grow the aftermarket business of SPG DRY COOLING in the Americas.  The candidate will be an integral member of US Sales team in identifying and developing new and emerging opportunities, markets and customers for our entire suite of solutions and products. The role will report directly into the Aftermarket Sales & Service Manager.

Main duties

  • Collaborate with SPG Dry Cooling associates in the development of a suite of aftermarket products & services (spare parts, inspection, performance audit, preventive and/or corrective maintenance, revamping, performance improvement, training, LTSA) dedicated to Air Cooled Condensers and Air-Cooled Heat Exchangers solutions. Work closely with the EMEA Aftermarket department.
  • Develop and use the in-house ACC360 solution to generate aftermarket business.
  • Build trusting relationships with End-Users, Owners and Operators in a professional manner through solution-oriented communication, service and support—and leverage such customer relationships by developing new opportunities for our established suite of products/solutions (e.g., Wet-to-Dry Conversions, BoxAir).
  • Strengthen/grow SPG Dry Cooling’s network of third-party sales representative and train/empower them to seek out aftermarket and plant optimization business.
  • Develop technical and commercial strategies based on customer input/pain/feedback.
  • Support the development of required pricing and offer tools.
  • Grow Order Intake and coordinate the execution of aftermarket contracts.
  • Build customer intimacy to ensure customer satisfaction for our products and services.
  • Recommend and implement the necessary internal changes to achieve effective operations and also relay the adequate information about the market and the future developments.
  • Innovate together with clients and look for new and expanded aftermarket products and services.
     

Required profile

  • BS in Engineering
  • Experience in Power industry—preferably in sales and site operations.
  • A minimum of ten years of experience in the after-sales market, ideally within a project or capital goods environment, is preferred.
  • Strong commercial and technical background.
  • Able to manage complex services portfolio, with detail knowledge of executing proposals, interdisciplinary services range and job budgeting.
  • Good planning and organisation skills, must be self-directed.
  • Genuine listener and excellent communicator
  • Customers and results oriented
  • Based in the US, ability to travel (~70%).

Benefits

Our offer

You will work in a dynamic and agile international enterprise with highly talented colleagues while building a new business unit. We’ll offer you a comfortable compensation package with good benefits and the opportunity to grow and develop in your skills, competencies and career.

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